Customer Service – Snowe

We’re Here For Anything You Need.

Whether you have a question about your order or want advice on what to buy for your home, our team is here to help with all things Snowe.

Get in touch.


  • How do I track my order?

    We’ll email you to confirm your order and also let you know when it’s shipped and on the way to your home. If you create an account, you can also track your order directly on your account page.

    If you have any questions about your shipment, please reach out to us at

  • What packaging will my order come in? Is it sustainable?

    Your Snowe packaging was designed and manufactured in New York. All paper components are 100% recyclable and made from post-consumer recycled material.

  • How long will my order take to arrive?

    We typically process orders within 3 business days for all in stock items, then ship them to you via FedEx or USPS. For standard shipping, you can expect all in stock items to arrive within 2-7 business days after the order has been processed. 

    For 2 day expedited shipping, you can expect all in stock items to arrive within 2 full business days when placed by 1:00 PM EST Monday-Friday, excluding U.S. federal holidays.

My Orders

  • How do I use my promo code?

    To apply a promo code, you must enter it prior to completing the order. A promo code cannot be applied to previously placed orders, and multiple orders cannot be combined. Promo codes cannot be combined. A code is not transferable, redeemable for cash or credit, and cannot be used to purchase gift cards or event tickets. Some promotions may not require a code to be entered at check out - these promotions cannot be applied to previously purchased orders or redeemed for cash.

    If a promo code has a minimum subtotal requirement for use, and a return is made within the 90-day return period that brings your subtotal below the minimum threshold, your order no longer qualifies for the promotion and the discount will be rescinded.

    Some promo codes have specific terms and conditions for use:

    Snowe First Time Customer Discount

  • What is a preorder or backorder, and when will my order ship?

    We offer some items for sale before they actually arrive. When you preorder these items, we’ll ship them out 1–3 business days after they’re ready to ship out. Your card will be charged the full price of the product being preordered at the time of preorder.

    You can tell if you’re purchasing an item that is a preorder item on the item's product page. Once you’ve placed your order, you can double-check our estimated restock date on the product page, and we’ll make sure to send you a shipping confirmation email once your item leaves our warehouse.

  • Can I send Snowe as a gift?

    It’s simple to send Snowe to a friend. When you place your order, let us know at checkout that it’s a gift so we can add a special touch, with no extra charge. 

    Gift packaging includes our beautiful, sustainable packaging plus a ribbon and handwritten note with your personalized message.

  • How do I modify an existing order?

    Once you place an order, you may modify or cancel your order up until you receive your shipping confirmation via email. Please reach out to us at, and we’ll be happy to assist.

    Unfortunately, once orders are fulfilled and shipped we can’t modify or cancel them, but we do offer free returns if you aren’t happy with your purchase. Email us to start the return process.

  • How do I reset my account password?

    We forget ours all the time too. Click on the “Forgot your password" link in the My Account section of our website to reset your password. If you run into any issues, reach out to us at Happy to help.

Returns & Exchanges

  • What happens if my product arrives damaged?

    Despite our best efforts, sometimes things happen. Contact us at and we’ll take care of it. We’re more than happy to replace any damaged products.

  • How do I return or exchange a gift?

    You can return a gift you’ve received for store credit. Email us at and refer to your order number from your gift receipt. We’ll help you from there.

  • Can I exchange an item?

    Yes, just call or email us, and we’re happy to help you select the right product.

  • How and when will I be refunded?

    You will receive a credit to the original form of payment. Please give us one week once we receive your return to fully process it.

  • What is Snowe’s return policy?

    We’re obsessed with quality. So we can promise you the moon– or 3 of ‘em to be exact. Try our products for 90 days and if you’re not 100% satisfied, we’ll replace them or refund you. Return shipping anywhere within the Contiguous United States is on us. Email us with an order number, and we’ll send you a return label and instructions.

    You will receive a credit to the original form of payment.

Referral Program

  • How does the program work?

    Share Snowe with others by giving them a $35 credit towards a purchase of $100 or more. You can share this offer via email, Facebook or Twitter. You'll receive a $35 credit for each friend who makes their first purchase with a subtotal of $100 or more. Sign up.

  • Can I earn credit to use towards Snowe products?

    You can earn unlimited promo codes in increments of $35 by sharing Snowe with friends and family who make a purchase. You will receive an email with a unique promo code each time a referred individual makes their first qualifying purchase.

  • Who qualifies for a $35 credit to Snowe?

    To qualify for a promo code, the referred person must be a new customer, use a referral link to obtain the promo code. Upon signing up for a Snowe user account, referred individuals will receive a $35 off promo code that can be used on the individual's first order of $100 or more, specified in the referral offer prior to the promo code's expiration.

    Referring customers will receive a referral credit promo code via email after the referral is confirmed and the referral credit is approved by a customer service member. Log-in to your user account and share your unique Snowe referral link via email, Facebook or Twitter. You will receive a $35 off promo code for each friend who makes a purchase. This can be applied to orders of $100 or more.

    Customers are limited to referring two people per household. Referring customers may only earn one referral credit per referred person. In the event a referred person’s order value decreases below the minimum purchase subtotal amount of $100.00, the referral credit awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing account under an alternate email address.

    Any abuse of this offer, as determined by Snowe in our sole discretion, may result in the rescission of the referring customer's referral credit and the referred person's promo code as well as both parties' inability to participate in this or future promotions. Referral credit cannot be applied to previous purchases, is nontransferable, and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice in Snowe's sole discretion.


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