We’re Here For Anything You Need.

Whether you have a question about your order or want advice on what to buy for your home, our team is here to help with all things Snowe.

Get in touch.

Shipping

  • What is your shipping policy, and where does Snowe currently ship products?

    Snowe offers free standard ground shipping to all customers within the Continental U.S.

    Snowe can ship to most International destinations.  Unfortunately - at the moment - free shipping is only available to those within the Continental U.S.  Please reach out to us at [email protected] and we'd be happy to provide an estimated shipping cost.

  • How do I track my order?

    We’ll email you to confirm your order and also let you know when it’s shipped and on the way to your home. If you create an account, you can also track your order directly on your account page.

    If you have any questions about your shipment, please reach out to us at [email protected]

  • What packaging will my order come in? Is it sustainable?
    Your Snowe packaging was designed and manufactured in New York. All paper components are 100% recyclable and made from post-consumer recycled material.
  • How long will my order take to arrive?

    We typically process orders within 1 business day, then ship them to you via FedEx or USPS. For standard shipping, you can expect your order to arrive within 2-7 business days after the order has been processed. 

    For 2 day expedited shipping, you can expect your order to arrive within 2 full business days when placed by 1:00 PM EST Monday-Friday, excluding U.S. federal holidays.

My Orders

  • How do I use my promo code?
    To apply a promo code, you must enter it prior to completing the order. A promo code cannot be applied to previously placed orders, and multiple orders cannot be combined. Promo codes cannot be combined. A code is not transferable or redeemable for cash or credit. Some promotions may not require a code to be entered at check out - these promotions cannot be applied to previously purchased orders or redeemed for cash.
  • What is a preorder or backorder, and when will my order ship?

    We offer some items for sale before they actually arrive. When you preorder these items, we’ll ship them out 1–2 business days after they’re ready to ship out. Your card will be charged the full price of the product being preordered at the time of preorder.

    You can tell if you’re purchasing an item that is a preorder item on the item's product page. Once you’ve placed your order, you can double-check our estimated restock date on the product page, and we’ll make sure to send you a shipping confirmation email once your item leaves our warehouse.

  • Can I send Snowe as a gift?

    It’s simple to send Snowe to a friend. When you place your order, let us know at checkout that it’s a gift so we can add a special touch, with no extra charge. 

    Gift packaging includes our beautiful, sustainable packaging plus a ribbon and handwritten note with your personalized message.

  • How do I modify an existing order?

    Once you place an order, you may modify or cancel your order up until you receive your shipping confirmation via email. Please reach out to us at [email protected], and we’ll be happy to assist.

    Unfortunately, once orders are fulfilled and shipped we can’t modify or cancel them, but we do offer free returns if you aren’t happy with your purchase. Email us to start the return process.

  • How do I reset my account password?
    We forget ours all the time too. Click on the “Forgot your password" link in the My Account section of our website to reset your password. If you run into any issues, reach out to us at [email protected]. Happy to help.

Returns & Exchanges

  • What happens if my product arrives damaged?
    Despite our best efforts, sometimes things happen. Contact us at [email protected] and we’ll take care of it. We’re more than happy to replace any damaged products.
  • How do I return or exchange a gift?
    You can return a gift you’ve received for store credit. Email us at [email protected] and refer to your order number from your gift receipt. We’ll help you from there.
  • Can I exchange an item?
    Yes, just call or email us, and we’re happy to help you select the right product.
  • How and when will I be refunded?
    You will receive a credit to the original form of payment. Please give us one week to fully process your return.
  • What is Snowe’s return policy?

    We’re obsessed with quality. So we can promise you the moon– or 3 of ‘em to be exact. Try our products for 90 days and if you’re not 100% satisfied, we’ll replace them or refund you.  Return shipping is on us. Email us with an order number, and we’ll send you a return label and instructions.

    You will receive a credit to the original form of payment.

Referral Program

  • How does the program work?
    Share Snowe with others by giving them a $25 credit towards a purchase of $50 or more. You can share this offer via email, Facebook or Twitter. You'll receive a $25 credit for each friend who makes their first purchase of $50 or more. Sign up join us.
  • Can I earn credit to use towards Snowe products?
    You can earn unlimited credits in increments of $25 by sharing Snowe with friends and family who make a purchase. To check your status and continue to share, log-in to your account and check your referral program status and credits.
  • Who qualifies for a $25 credit to Snowe?

    To qualify for a $25 credit, referred individuals must be new customers. Use the referral link provided to navigate to the site, sign up for a Snowe user account, and make a purchase. A $25 off credit will automatically apply to your first order of $50 or more.

    Customers who are participating in the referral program and sharing Snowe also qualify for $25 credits. Log-in to your user account and share your unique Snowe referral link via email, Facebook or Twitter. You will accrue a $25 credit for each friend who makes a purchase. This can be applied to any sized order.

  • I've referred several people and have earned multiple $25 credits. Can I consolidate them?
    Please email us at [email protected], and we can help you combine your $25 credits. Feel free to read the program Terms & Conditions.

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