Customer Service – Snowe

Our team is shipping out orders on time, in 1-2 business days. More on how we’re working during COVID-19.

We’re Here For Anything You Need.

Whether you have a question about your order or want advice on what to buy for your home, our team is here to help with all things Snowe.

Get in touch.

Our Response to COVID-19

Contacting us

While we usually respond quickly to inquiries, the evolving situation surrounding COVID-19 has significantly increased volume, resulting in increased response times (listed above). We truly appreciate your patience as our team works quickly to address each inquiry in the order it has been received.

Shipping

Our warehouse is open and we are shipping. We will process and ship out your order within our normal processing time of 1-2 business days.

Safety

The safety of our team and our community is our top priority. We're adhering to CDC guidelines and have taken major precautions to ensure both the safety of our dedicated operations team and the hygiene of our orders.

The Care Guide

We design for simplicity and engineer to last, but even true homebodies need the inside scoop. Visit our Care Guide for tips and tricks to keep your essentials looking sparkly for years to come.

My Orders

  • How do I use my promo code?

    To apply a promo code, you must enter it prior to completing the order. A promo code cannot be applied to previously placed orders, and multiple orders cannot be combined. Promo codes cannot be combined. A code is not transferable, redeemable for cash or credit, and cannot be used to purchase gift cards or event tickets. Some promotions may not require a code to be entered at check out - these promotions cannot be applied to previously purchased orders or redeemed for cash.

    If a promo code has a minimum subtotal requirement for use, and a return is made within the 90-day return period that brings your subtotal below the minimum threshold, your order no longer qualifies for the promotion and the discount will be rescinded.

    Some promo codes have specific terms and conditions for use:

    Snowe First Time Customer Discount

  • What is a preorder or backorder, and when will my order ship?

    We offer some items for sale before they actually arrive. When you preorder these items, we’ll ship them out 1–3 business days after they’re ready to ship out. Your card will be charged the full price of the product being preordered at the time of preorder.

    You can tell if you’re purchasing an item that is a preorder item on the item's product page. Once you’ve placed your order, you can double-check our estimated restock date on the product page, and we’ll make sure to send you a shipping confirmation email once your item leaves our warehouse.

  • Can I send Snowe as a gift?

    It’s simple to send Snowe to a friend. When you place your order, let us know at checkout that it’s a gift so we can add a special touch, with no extra charge. 

    Gift packaging includes our beautiful, sustainable packaging plus a ribbon and handwritten note with your personalized message.

  • How do I modify an existing order?

    Once you place an order, you may modify or cancel your order up until you receive your shipping confirmation via email. Please reach out to us at help@snowehome.com, and we’ll be happy to assist.

    Unfortunately, once orders are fulfilled and shipped we can’t modify or cancel them, but we do offer free returns if you aren’t happy with your purchase. Email us to start the return process.

  • How do I reset my account password?

    We forget ours all the time too. Click on the “Forgot your password" link in the My Account section of our website to reset your password. If you run into any issues, reach out to us at help@snowehome.com. Happy to help.

Shipping

Returns & Exchanges

  • What is Snowe’s return policy?

    We’re obsessed with quality. So we can promise you the moon– or 2 of ‘em to be exact. Try our products for 60 days and if you’re not 100% satisfied, we’ll replace them or refund you. Return shipping anywhere within the Contiguous United States is on us. Email us with an order number, and we’ll send you a return label and instructions.

    You will receive a credit to the original form of payment.

  • What happens if my product arrives damaged?

    Despite our best efforts, sometimes things happen. Contact us at help@snowehome.com and we’ll take care of it. We’re more than happy to replace any damaged products.

  • How do I return or exchange a gift?

    You can return a gift you’ve received for store credit. Email us at help@snowehome.com and refer to your order number from your gift receipt. We’ll help you from there.

  • Can I exchange an item?

    Yes, just call or email us, and we’re happy to help you select the right product.

  • How and when will I be refunded?

    You will receive a credit to the original form of payment. Please give us 3-4 weeks once we receive your return to fully process it.

Rewards & Referrals

  • What does it mean to be a Homebody?
    Homebodies are the ultimate Snowe insiders. Early access to all-new products and promotions only scratches the surface. Homebodies earn rewards for every purchase, every person they refer to Snowe, and more.
  • How do I become a Homebody?
    Visit the Homebody Perks page here to create your free account.
  • Do points ever expire?
    Your points do not expire. The only times you may see your balance decrease will be in the event that you redeem points for a reward or return an order for which you’d previously earned points.
  • What can I do to earn points?
    Simply creating an account will earn you your first few points. After that, you can follow Snowe on Facebook and Instagram, refer your friends, and earn points with every purchase. Head over here to see every way to earn points.
  • How can I check my points balance?
    Log into your account from our Homebody Perks page. Your dashboard will display your current points total and your earnings history.
  • What’s the difference between being a Part-Time Homebody and a Pro Homebody?
    Once you’ve spent over $500 or referred 10 friends, you’ll become a Part-Time Homebody, and you’ll start to earn 1.5 points for every $1 spent. You’ll graduate to Pro Homebody after you’ve spent $1500 or referred 15 friends, and from then on, you’ll earn 2 points for every $1 spent along with the very first look at new product launches.
  • How do I redeem my birthday reward?
    All rewards program members and Part-Time Homebodies will see birthday reward points automatically added to their account on their birthday. Pro Homebodies will receive a code via email. If you join the Homebody Rewards program less than 30 days before your birthday, your birthday reward will remain pending for 30 days.
  • How do I know if I’m a Part-Time or a Pro Homebody?
    Once you’re logged into your account on the Homebody rewards page, click “Rewards” in the menu on the top left side of the page. It will direct you to a dashboard with your points balance as well as your Homebody status.
  • What happens to my points when I return items?
    If you receive points for items that are later returned, your points balance will be adjusted when your return is processed.
  • Why are some of my points not appearing in my account?
    If you’ve completed a task to earn points but you do not see those points reflected in your balance, please email help@snowehome.com including the email address associated with your account and any available details regarding the discrepancy.
  • Can I merge points between two accounts?
    We are not able to merge points between two accounts. We recommend creating one account per person in order to maximize your rewards.
  • Do past purchases apply to my homebody rewards?
    You will begin to receive points for all orders after creating your Homebody Rewards account. Orders placed before your account was created cannot be applied as points. However, every dollar you’ve spent does count towards your status as a part time or full-time homebody.
  • Why am I not able to redeem my referral bonus?
    The referral bonus can only be applied when the person you refer places their first order of $100 or more. You are also unable to refer yourself using an alternate account or member of your household. If your referral was mistakenly flagged for one of these reasons please contact help@snowehome.com.

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