Whether you have a question about your order or want advice on what to buy for your home, our team is here to help with all things Snowe.
Get in touch.
While we usually respond quickly to inquiries, the evolving situation surrounding COVID-19 has significantly increased volume, resulting in increased response times. We truly appreciate your patience as our team works quickly to address each inquiry in the order it has been received.
Our warehouse is open and we are shipping. We will process and ship out your order within our normal processing time of 1-2 business days.
The safety of our team and our community is our top priority. We're adhering to CDC guidelines and have taken major precautions to ensure both the safety of our dedicated operations team and the hygiene of our orders.
We design for simplicity and engineer to last, but even true homebodies need the inside scoop. Visit our Care Guide for tips and tricks to keep your essentials looking sparkly for years to come.
For standard Ground Shipping, all Snowe orders include a $5 flat-rate shipping charge, though expedited shipping is also available. The cost of expedited shipping will depend on the items you've ordered and your location and will be calculated at check-out.
Please note that outbound shipping charges are non-refundable. Return shipping is complimentary for domestic shipments within the contiguous United States.
Snowe is unfortunately unable to support international orders at this time.
We do support domestic shipments to non-contiguous US states, territories, or APO boxes, for a slight additional shipping charge. Please reach out to our team at email@example.com for more details!
Though our team will do our best to accommodate any adjustments when possible, once payment has been completed for an order, we’re unable to guarantee any order edits or shipping address changes. Please carefully review these details at check-out when placing your order.
Once orders are fulfilled and shipped we can’t modify or cancel them, but we do offer free returns and exchanges within our 60 Day Snowe Promise if you aren’t happy with your purchase. Please reach out to firstname.lastname@example.org with any requests or concerns and we’ll help however we can!
If you’ve set up a Snowe Account, you can view all of your Snowe orders once you’ve logged in, complete with tracking information, past order invoices, and your rewards information!
If you like using Shop App from Shopify to manage your online purchases, you can also access your Snowe order information and shipment tracking through the app.
It’s simple to send Snowe to a friend or loved one. When you place your order, select the box that reads “Add Gift Receipt and Message" at checkout to let our team know it's a gift. We'll include a gift receipt and a handwritten gift note.
For a special touch, select the box that reads "Add Gift Wrapping" at checkout, and we will box and wrap your order with our signature striped kraft wrapping paper. Our team will tie the box with a black grosgrain ribbon so it looks extra special, and will also include a gift receipt and handwritten note. We do charge a non-refundable $8 fee for Gift Wrapping.
Promo codes or gift cards can be applied at checkout (promotions that do not require a code will automatically apply). Codes must be entered prior to completing an order and cannot be applied to multiple or previous orders. Promo codes cannot be combined and are not transferable or redeemable for cash or credit. Promo codes cannot be used to purchase gift cards or event tickets.
We offer some products for sale before they’re ready to ship from our warehouse. Not to worry though, any preordered items will be shipped out by the date shown on the item’s product page, if not sooner.
Once you’ve placed your preorder, you will also see your expected delivery date shown in your order confirmation email. We’ll also send you a shipping confirmation email once your preorder leaves our warehouse.
In-stock items will leave our warehouse within two business days.
Orders placed with Standard Ground Shipping will arrive within 2-7 business days after the order has been shipped. Orders placed with Expedited Shipping arrive within two full business days when placed before 1:00 PM EST Monday-Friday, excluding U.S. federal holidays.
For items that are pre-ordered, once the item is available for fulfillment, it will follow the same shipping timeline as above: Standard Ground Shipping (2-7 business days after the order has been shipped) and Expedited Shipping (within 2 full business days).
Some items, such as Matchbooks, may be subject to carrier safety restrictions and must be shipped with standard Ground Shipping.
If an item is not available to ship, it may be available for preorder and the expected “Arrives by” date will be displayed on the item’s Product Page. Your preordered item(s) will leave our warehouse and be delivered on or near the estimated “Arrives by” date on your order confirmation email. Please note that payment is accepted in full for any preordered item at the time of purchase.
If an out of stock item is not available for preorder, there may be a “waitlist” available on the product page. Add your email to the waitlist to receive an update when the item is available for purchase.
You’ll receive a shipping confirmation email with tracking information once your order is processed to ship, but if you are curious about the status of a recent order, you can also create an account and view your order history and tracking information in your account dashboard.
If your tracking information shows your package has been delivered, but it is nowhere to be found, please reach out and we’ll be happy to help!
Your order will ship via UPS or USPS. For delivery support, sign up for UPS My Choice® to reroute your deliveries to a UPS Access Point® location, personalize each delivery, manage notifications, and much more! You can also manage your mail with USPS.
If one of these carriers does not service your area, please let us know prior to placing your order.
We do our best to cushion all shipments with sturdy, yet sustainable materials, but surprise damage can occasionally occur in transit. If you receive a damaged item, please contact our team at email@example.com with photos and a description of what happened for our quality assurance purposes, and we’ll happily help with any necessary replacements!
* For items from The Every Edit, please allow an additional 3-5 business days for us to work with our partners and get back to you with the best next steps.
We’re obsessed with quality. So we can promise you the moon– or 2 of ‘em to be exact. Try our products for 60 days and if you’re not 100% satisfied, we’ll be happy to help with a return, exchange, or replacement. Return shipping anywhere within the Contiguous United States is on us. Email us with your order number, and we’ll send you a return label and instructions.
Refunds will be issued to the original method of payment.
Please note, we are not able to accept returns or exchanges for our partners’ products purchased from The Every Edit.
We count on UPS to safely return your items, but we also understand you may be unable to visit a UPS in-person. If you don’t have a UPS access point or store near you, or would rather stay cozy at home, you can set up an easy home pick up for a small fee by using this UPS form, or calling them at 1-888-742-5877.
All return shipping labels are issued via email as a pdf. If you can’t print at home, most UPS locations can print shipping labels for a small fee, or local libraries can offer an affordable printing alternative.
You can return a gift you’ve received for store credit within our 60 Day Snowe Promise, starting on the date of delivery. Email us at firstname.lastname@example.org and refer to your order number from your gift receipt. We’ll help you from there.
Registry gifts can also be returned or exchanged within our 60 Day Snowe Promise. Just reach out email@example.com.
Homebodies are the ultimate Snowe insiders. Early access to all-new products and promotions only scratches the surface. Homebodies earn rewards for every purchase, every person they refer to Snowe, and more.
To become an official Homebody, visit the Homebody Perks page to create your free account.
To confirm your Homebody status and point balance, just click “Rewards” in your account dashboard.
Once you’ve spent over $500 or referred 10 friends, you’ll become a Part-Time Homebody, and you’ll start to earn 1.5 points for every $1 spent. You’ll graduate to Pro Homebody after you’ve spent $1500 or referred 15 friends, and from then on, you’ll earn 2 points for every $1 spent along with the very first look at new product launches.
To start, creating an account will earn you your first points! After that, you can follow Snowe on Facebook and Instagram, refer your friends, and earn points with every purchase. Head over here to see every way to earn points. Points will never expire and can be redeemed in minimum quantities of 400 points up to a maximum of 1600 points per order.
Orders placed before Snowe’s Homebody program was launched in November 2019 will not be counted toward point totals. However, every dollar you’ve spent in the past does count towards your status as a Part-time or Full-time Homebody.
Points cannot be merged between two accounts. We recommend creating one account per person in order to maximize your rewards.
When returning items, points originally earned from the purchase will be deducted from your rewards . If any points were originally redeemed to purchase the item(s), they will be returned to your rewards account.
If you’ve completed a task to earn points but you do not see those points reflected in your balance, please email firstname.lastname@example.org and include the email address associated with your account and any available details regarding the discrepancy.
All rewards program members and Part-Time Homebodies will see birthday reward points automatically added to their account on their birthday. Pro Homebodies will receive a code via email. If you join the Homebody Rewards program less than 30 days before your birthday, your birthday reward will be issued 30 days from joining .
Spread the word and save! You can send referral discounts using our referral form. Every friend you refer will receive a $35.00 discount off their first purchase (must be $100.00+). After a qualifying purchase is made using your referral code, you’ll receive 700 reward points in your customer account. The referral bonus can only be applied when the person you refer places their first order of $100 or more. Only one referral code can be used per order. You are also unable to refer yourself using an alternate account or member of your household. If your referral was mistakenly flagged for one of these reasons please contact email@example.com.
No, we are not able to accept returns or exchanges for our partners’ products purchased from The Every Edit.
No, our partner’s products are not eligible for any Snowe promo codes or other discounts. However, gift cards, rewards points, or Snowe store credit can still be applied to purchases that include items from The Every Edit.
We’re here to help! Please reach out to firstname.lastname@example.org or by calling (888) 439-9397 for help with any of your questions, even if they are about partner products featured on The Every Edit.
You’ll save 15% on all unpurchased items, plus any additional products you decide to add to your registry for up to 6 months after your big day (valid as a single purchase). Just reach out to our team at email@example.com when you’re ready.
We’re always here to help. Send an email to firstname.lastname@example.org with any questions or to set up a free consultation with one of our registry experts.
We provide a Thank You Manager for all of our registrants. You can access the Thank You Manager in your Snowe account any time after you create a Snowe registry by following these steps:
Within the Thank You Manager, you can track each gift and your guests’ mailing details, making your job writing thank you notes a breeze.
Once you have created your Snowe account, sign in, click “Create Your Registry” under the Registry navigation bar menu, and follow the instructions. Use our Registry Builder to guide you through the most important purchases for your registry. From setting the perfect table to deciding how many guest towels you’ll want to have on hand, we’ve got you covered.
Your gift may be in transit. If for any reason an item that was gifted to you is delayed, we’ll promptly notify you. If you are concerned about not receiving a gift, please contact us at email@example.com.
You can change your account information at any time. Navigate to “Manage Your Registry” under the Registry navigation bar menu and click “Edit Registry”. Once there, click ‘Account’ in the registry bar in order to edit your information.
You can access your Registry for 2 years from the date you create it. If you need more time, please contact us at firstname.lastname@example.org.
Absolutely. When you create your Registry, you can specify a ‘Hold Gifts Until’ date. All orders placed for your registry will not be processed to ship until this set date.
Yes! Snowe ships to Alaska, Hawaii, and U.S territories upon request (additional shipping charges may apply). Please reach out to us at email@example.com, and we'd be happy to determine the best shipping options.
The address you provide while creating your registry will automatically populate when your guests complete your order.
If your guests would like to hand-deliver their purchases, they can adjust the shipping address during checkout to have their purchases shipped to them.