Customer Service – Snowe

We’re Here For Anything You Need.

Whether you have a question about your order or want advice on what to buy for your home, our team is here to help with all things Snowe.

Get in touch.

Our Response to COVID-19

Contacting us

While we usually respond quickly to inquiries, the evolving situation surrounding COVID-19 has significantly increased volume, resulting in increased response times. We truly appreciate your patience as our team works quickly to address each inquiry in the order it has been received.

Shipping

Our warehouse is open and we are shipping. We will process and ship out your order within our normal processing time of 1-2 business days.

Safety

The safety of our team and our community is our top priority. We're adhering to CDC guidelines and have taken major precautions to ensure both the safety of our dedicated operations team and the hygiene of our orders.

The Care Guide

We design for simplicity and engineer to last, but even true homebodies need the inside scoop. Visit our Care Guide for tips and tricks to keep your essentials looking sparkly for years to come.

Ordering

  • How much does Snowe charge for shipping?

    For standard Ground Shipping, all Snowe orders include a $5 flat-rate shipping charge, though expedited shipping is also available. The cost of expedited shipping will depend on the items you've ordered and your location and will be calculated at check-out.

    Please note that outbound shipping charges are non-refundable. Return shipping is complimentary for domestic shipments within the contiguous United States.

  • I live outside of the contiguous United States. Can I place an order?

    Snowe is unfortunately unable to support international orders at this time.

    We do support domestic shipments to non-contiguous US states, territories, or APO boxes, for a slight additional shipping charge. Please reach out to our team at help@snowehome.com for more details!

  • Can I edit my order?

    Though our team will do our best to accommodate any adjustments when possible, once payment has been completed for an order, we’re unable to guarantee any order edits or shipping address changes. Please carefully review these details at check-out when placing your order.

    Once orders are fulfilled and shipped we can’t modify or cancel them, but we do offer free returns and exchanges within our 60 Day Snowe Promise if you aren’t happy with your purchase. Please reach out to help@snowehome.com with any requests or concerns and we’ll help however we can!

  • How can I keep track of my orders?

    If you’ve set up a Snowe Account, you can view all of your Snowe orders once you’ve logged in, complete with tracking information, past order invoices, and your rewards information!

    If you like using ShopPay to manage your online purchases, you can also access your Snowe order information and shipment tracking through the app.

  • Can I send Snowe as a gift?

    It’s simple to send Snowe to a friend or loved one. When you place your order, select the box that reads “Add Gift Receipt and Message" at checkout to let our team know it's a gift. We'll include a gift receipt and a handwritten gift note.

    For a special touch, select the box that reads "Add Gift Wrapping" at checkout, and we will box and wrap your order with our signature striped kraft wrapping paper. Our team will tie the box with a black grosgrain ribbon so it looks extra special, and will also include a gift receipt and handwritten note. We do charge a non-refundable $8 fee for Gift Wrapping.

  • How do I use a promo code?

    Promo codes or gift cards can be applied at checkout (promotions that do not require a code will automatically apply). Codes must be entered prior to completing an order and cannot be applied to multiple or previous orders. Promo codes cannot be combined and are not transferable or redeemable for cash or credit. Promo codes cannot be used to purchase gift cards or event tickets.

  • What happens to my discount if I return an item?
    If making an exchange, we’ll be happy to transfer an original promotional discount to your new exchange order within the terms of the discount. For partial returns on discounted orders and bundles, your refund may be adjusted if the remaining order value no longer qualifies for the original discount.
  • How do I create a Snowe account?
    If you haven’t registered yet, you can create an account here. You can use your Snowe account to view your order history, tracking information, rewards point balance, and manage your customer information.
  • How do I reset my account password?
    We forget ours all the time too. Click on the “Forgot your password" link in the My Account section of our website to reset your password. If you run into any issues, reach out to us at help@snowehome.com and we’d be happy to help!
  • How do I find out about new products?
    To stay in the loop on all things Snowe, just sign up for our email newsletter. You can do this when you create an account, or sign up later in the footer of our website. We’ll keep you posted about upcoming products, events, and other tips for your home.
  • Should I wash my product before using?
    All of our Products are carefully inspected before fulfillment for quality assurance, and though they should arrive in clean condition, we do suggest cleaning your items before use with our Care Guide in mind.
  • What is a preorder, and when will my order ship?

    We offer some products for sale before they’re ready to ship from our warehouse. Not to worry though, any preordered items will be shipped out by the date shown on the item’s product page, if not sooner.

    Once you’ve placed your preorder, you will also see your expected delivery date shown in your order confirmation email. We’ll also send you a shipping confirmation email once your preorder leaves our warehouse.

Shipping

  • When can I expect my order to arrive?

    In-stock items will leave our warehouse within two business days. Orders placed with Standard Ground Shipping will arrive within 2-5 business days after the order has been shipped.

    In-stock orders placed with Expedited Shipping arrive within 2 full business days when placed before 1:00 PM EST Monday-Friday, excluding U.S. federal holidays. If Expedited Shipping is purchased for pre-ordered items, they will arrive within 2 full business days once the item is available for fulfillment.

    Some items, such as Matches, may be subject to carrier safety restrictions and must be shipped with standard Ground Shipping.

    Please note that some carriers may still be experiencing unexpected delays at this time due to increased holiday volume.

  • What’s the difference between a preordered item and a waitlisted item?

    If an item is not available to ship, it may be available for preorder and the expected “Arrives by” date will be displayed on the item’s Product Page. Your preordered item(s) will leave our warehouse and be delivered on or near the estimated “Arrives by” date on your order confirmation email. Please note that payment is accepted in full for any preordered item at the time of purchase.

    If an out of stock item is not available for preorder, there may be a “waitlist” available on the product page. Add your email to the waitlist to receive an update when the item is available for purchase.

  • Where is my order?

    You’ll receive a shipping confirmation email with tracking information once your order is processed to ship, but if you are curious about the status of a recent order, you can also create an account and view your order history and tracking information in your account dashboard.

    If your tracking information shows your package has been delivered, but it is nowhere to be found, please reach out and we’ll be happy to help!

  • Which carrier will my order ship with?

    Your order will ship via FedEx or USPS. For free delivery support, sign up for FedEx Delivery Manager to request temporary “vacation” holds, in-person pick ups, specific delivery instructions, and much more! You can also manage your mail with USPS.

    If one of these carriers does not service your area, please let us know prior to placing your order.

  • What do I do if my shipment arrives damaged?

    We do our best to cushion all shipments with sturdy, yet sustainable materials, but surprise damage can occasionally occur in transit. If you receive a damaged item, please contact our team at help@snowehome.com with photos and a description of what happened for our quality assurance purposes, and we’ll happily help with any necessary replacements!

    * For items from The Every Edit, please allow an additional 3-5 business days for us to work with our partners and get back to you with the best next steps.

Returns / Exchanges

  • What is Snowe’s return policy?

    We’re obsessed with quality. So we can promise you the moon– or 2 of ‘em to be exact. Try our products for 60 days and if you’re not 100% satisfied, we’ll be happy to help with a return, exchange, or replacement. Return shipping anywhere within the Contiguous United States is on us. Email us with your order number, and we’ll send you a return label and instructions.

    Refunds will be issued to the original method of payment.

    Please note, we are not able to accept returns or exchanges for our partners’ products purchased from The Every Edit.

  • Can my return be picked up at my home?

    We count on FedEx to safely return your items, but we also understand you may be unable to visit a FedEx in-person. If you don’t have a FedEx location near you, or would rather stay cozy at home, call FedEx at 1 (800) 463-3339 to schedule an easy home pickup for a small fee.

  • Don’t have a printer?

    All return shipping labels are issued via email as a pdf. If you can’t print at home, most FedEx locations can print shipping labels for a small fee, or local libraries can offer an affordable printing alternative.

  • Can I exchange a gift?

    You can return a gift you’ve received for store credit within our 60 Day Snowe Promise, starting on the date of delivery. Email us at help@snowehome.com and refer to your order number from your gift receipt. We’ll help you from there.

    Registry gifts can also be returned or exchanged within our 60 Day Snowe Promise. Just reach out to registry@snowehome.com.

Homebody Rewards

  • What does it mean to be a Homebody?

    Homebodies are the ultimate Snowe insiders. Early access to all-new products and promotions only scratches the surface. Homebodies earn rewards for every purchase, every person they refer to Snowe, and more.

    To become an official Homebody, visit the Homebody Perks page to create your free account.

  • How do I check my point balance, and what’s the difference between a Part-Time Homebody and a Pro Homebody?

    To confirm your Homebody status and point balance, just click “Rewards” in your account dashboard.

    Once you’ve spent over $500 or referred 10 friends, you’ll become a Part-Time Homebody, and you’ll start to earn 1.5 points for every $1 spent. You’ll graduate to Pro Homebody after you’ve spent $1500 or referred 15 friends, and from then on, you’ll earn 2 points for every $1 spent along with the very first look at new product launches.

  • How do I earn points?

    To start, creating an account will earn you your first points! After that, you can follow Snowe on Facebook and Instagram, refer your friends, and earn points with every purchase. Head over here to see every way to earn points. Points will never expire and can be redeemed in minimum quantities of 400 points up to a maximum of 1600 points per order.

  • Can I get points for past orders or combine reward accounts?

    Orders placed before Snowe’s Homebody program was launched in November 2019 will not be counted toward point totals. However, every dollar you’ve spent in the past does count towards your status as a Part-time or Full-time Homebody.

    Points cannot be merged between two accounts. We recommend creating one account per person in order to maximize your rewards.

  • What happens to my points when I return items?

    When returning items, points originally earned from the purchase will be deducted from your rewards . If any points were originally redeemed to purchase the item(s), they will be returned to your rewards account.

  • Why are some of my points not appearing in my account?

    If you’ve completed a task to earn points but you do not see those points reflected in your balance, please email help@snowehome.com and include the email address associated with your account and any available details regarding the discrepancy.

  • How do I redeem my birthday reward?

    All rewards program members and Part-Time Homebodies will see birthday reward points automatically added to their account on their birthday. Pro Homebodies will receive a code via email. If you join the Homebody Rewards program less than 30 days before your birthday, your birthday reward will be issued 30 days from joining .

  • How do referrals work?

    Spread the word and save! You can send referral discounts using our referral form. Every friend you refer will receive a $35.00 discount off their first purchase (must be $100.00+). After a qualifying purchase is made using your referral code, you’ll receive 700 reward points in your customer account. The referral bonus can only be applied when the person you refer places their first order of $100 or more. Only one referral code can be used per order. You are also unable to refer yourself using an alternate account or member of your household. If your referral was mistakenly flagged for one of these reasons please contact help@snowehome.com.

The Every Edit

Registry

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